Terms & Conditions

Last updated: 9 August 2026

These terms govern the use of this website and the supply of our services. Where we issue a signed proposal, statement of work or written quotation, that document and these terms are read together; if they conflict, the signed document takes precedence.

1. Who we are

• Roomset Limited, registered in England & Wales, company number 17364274
• Registered office: 20 Laurel Way, London N20 8HZ, United Kingdom
• Email: [email protected] · Telephone: +44 7828 783 463

2. What we provide

We provide bespoke software engineering services to businesses and individuals in the United Kingdom, namely:

• Discovery and technical scoping engagements
• Web application design, build and deployment
• iOS and Android application development, including store submission
• Systems and API integration
• Process automation and internal tooling
• Support and maintenance retainers
• Senior engineers embedded in a client's own team on a day-rate basis

What is not included unless we agree it in writing: third-party licence and subscription fees; app-store developer account fees; hosting, domain and cloud costs; paid media; content writing; ongoing support after handover; and any work not described in the agreed statement of work. Where a project depends on a third-party platform or API, we are not responsible for changes that provider makes to it.

3. How work is commissioned

Enquiries are made through the form on this website, by email or by telephone. Nothing on this website is an offer capable of acceptance; the prices shown are indicative guides only. The sequence is normally:

1. You send an enquiry and we arrange an introductory call at no charge.
2. We issue a written quotation or statement of work setting out scope, price, assumptions and timescales.
3. A contract is formed only when you accept that document in writing (including by email) and, where applicable, pay the deposit.

4. Prices and quotations

Prices published on this website are guide prices for a London engagement and exclude VAT. A written quotation is valid for 30 days from its date and is fixed for the scope it describes. If you ask for work outside that scope, or if an assumption stated in the quotation turns out not to hold, we will tell you the cost implication in writing and wait for your approval before proceeding — additional work is never started or billed without it.

5. Payment

• Fixed-scope projects: 40% deposit on acceptance, the balance invoiced against agreed milestones or on completion, as set out in the statement of work.
• Retainers and day-rate work: invoiced monthly in arrears.
• Payment terms: invoices are due within 14 days of the invoice date, by bank transfer or card, in pounds sterling.
• Late payment: we may charge statutory interest and a fixed recovery sum under the Late Payment of Commercial Debts (Interest) Act 1998 on overdue business-to-business invoices, and may suspend work until payment is received.

6. Delivery

Timescales are set out in the statement of work and are estimates given in good faith. We deliver in two-week increments and make working software available to you at the end of each one.

Delivery depends on you providing, promptly and in a usable form: access to systems, accounts and test data; content and assets; and decisions or approvals when we ask for them. If they are delayed, delivery dates move by at least the length of the delay. If we cause a delay, we will tell you as soon as we know, explain why, and agree a revised date with you.

7. Cancellation

Consumers

If you are a consumer and the contract was formed at a distance or away from our premises, you have a statutory right to cancel within 14 days of the contract being formed, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email [email protected] — a clear statement is enough. If you asked us to begin work during the 14-day period, you must pay a proportionate amount for what was performed up to the point you cancelled; if the service is fully performed within that period at your express request, the right to cancel is lost.

Business clients

Either party may end a fixed-scope project on 14 days' written notice. Retainers may be ended on 30 days' written notice. On termination you pay for all work completed and for costs we have irrevocably committed to on your behalf; we hand over everything produced and paid for up to that date.

8. Refunds and faults

Under the Consumer Rights Act 2015, services supplied to consumers must be performed with reasonable care and skill. If they are not, you are entitled to have the problem put right, or to a price reduction where that is not possible within a reasonable time or without significant inconvenience.

For all clients: if delivered software does not meet the agreed specification, tell us within 30 days of delivery and we will correct it at no charge. Where a defect cannot reasonably be corrected, we will refund the portion of the fee relating to the affected work. Deposits are refundable in full if we have not yet started work, and pro-rated once work has begun. Approved refunds are paid within 14 days by the original payment method. Requests for changes to work that meets the agreed specification are new work, quoted separately.

9. Intellectual property

You retain ownership of everything you supply to us — your content, data, trade marks and existing systems. Custom source code that we write specifically for your project transfers to you on full payment of all sums due; until then we retain ownership and grant you no licence to use it in production.

We retain ownership of our own pre-existing tools, libraries, templates and know-how, and grant you a perpetual, non-exclusive, royalty-free licence to use them to the extent they are embedded in your deliverables. Open-source components remain governed by their own licences, which we will identify on request. We may describe the work and use your name and logo as a reference, unless you tell us in writing that you would rather we did not.

10. Confidentiality

Each party will keep the other's confidential information private, use it only to perform the contract, and not disclose it to anyone except staff and subcontractors who need it and are bound by equivalent obligations. This does not apply to information that is public through no fault of the receiving party or that must be disclosed by law.

11. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited — including, for consumers, your statutory rights.

Subject to that, our total liability arising out of or in connection with a contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by you under that contract in the 12 months before the claim arose. We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of or corruption of data (beyond restoring the most recent backup we hold), or any indirect or consequential loss. Where you are a business, we are not liable for losses arising from your use of the software after handover or from changes made by you or a third party.

12. Complaints and disputes

1. Talk to us first. Email [email protected] or ring +44 7828 783 463. We acknowledge complaints within 3 working days and aim to resolve them within 14.
2. Mediation. If that does not settle it, both parties agree to attempt mediation through the Centre for Effective Dispute Resolution (CEDR) before starting proceedings.
3. Courts. Failing that, the dispute goes to the courts identified in section 13.

13. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your local courts.

14. General

We may update these terms; the version in force is the one published here when your contract is formed, and the "last updated" date above shows when it changed. If any provision is found unenforceable, the rest continues to apply. Neither party is liable for failure caused by events outside its reasonable control. No third party has rights under the Contracts (Rights of Third Parties) Act 1999. There is no on-site payment facility on this website; all invoicing happens separately after contact.